Rules
Read the rules, they're really important.
Terms of Service & Privacy Policy
Our goal is to give you a fast, transparent and reliable way to exchange crypto and fiat. We respect applicable laws and your rights, so please read these Terms carefully before using the Service.1. General Provisions
1.1. By using the yellowchanger.com website (the "Service"), you confirm that you have read, fully understood and accepted these Terms without reservation. If you disagree with any part of them, please do not use the Service.1.2. The Service provides automated exchange of cryptocurrency, electronic payment instruments and fiat money. The list of directions, limits, rates and payment methods may change at any time without prior notice.1.3. Exchanges run in one of two modes chosen by the user: yellow — the rate is fixed for 10 minutes from order creation, and green — the rate is set by the market at the moment the transfer is received and confirmed, with no prior fixing but a lower fee and access to the loyalty program.1.4. The Service is available on two identical domains — yellowchanger.com and yellswap.com. Both domains belong to the Service and provide the same functionality; these Terms apply regardless of which domain the user used to access the Service.2. Creating and Processing an Order
2.1. The user creates the order independently: exchange direction, amount, recipient details and mode (yellow or green) must be specified before sending payment.2.2. For a yellow exchange: if payment arrives and receives the required network confirmations within 10 minutes, the user receives exactly the amount shown when the order was created. If the time limit expires, the rate is fixed at the moment the transfer actually arrives.2.3. For a green exchange, the final amount is determined by the rate at the moment the transfer is credited and confirmed by the network; since the rate is not fixed in advance, the final amount may differ from the initial estimate in either direction.2.4. Only one incoming transfer is accepted per order. Splitting payment across several transactions is not allowed, except when separately agreed with support.2.5. The user bears full responsibility for the accuracy of the recipient details, the chosen network and the currency.2.6. Orders where the exchange procedure was violated (the transfer arrived late, payment was split into several transactions, or an unsupported currency or network was used) are processed within extended timeframes: up to 24 hours for payments received after the fixing period expired or split into several transactions; up to 7 business days where the amount falls outside the direction's limits or there is a mismatch between currency and network among already supported assets; up to 30 calendar days if a currency or network not supported by the Service was used. Processing such an order requires contacting support and providing proof of the transfer.2.7. Refunds for unsupported assets are available where the transfer is equivalent to at least $20. If required transfer details (memo/tag) are missing, recovering the funds may require additional verification and time.2.8. The Service operates on a non-custodial basis: we do not hold user funds in deposits or balances, and each order is processed as a separate transaction.2.9. The minimum and maximum exchange amount for each direction is shown on the order creation page. Sending an amount below the minimum is treated as a violation of the exchange procedure; sending an amount above the maximum results in the excess being automatically returned to the sender while the remaining amount is exchanged.2.10. Orders are processed fully automatically. If you contact support to suspend an order, change the details provided, or return funds already sent, the Service may decline the request without explanation unless there are grounds for it under these Rules.2.11. Registering an account, signing in and providing an email address are not required to make an exchange — an order can be created anonymously. If the user does provide an email or register an account, the address must be valid and belong to them. If an inaccurate address is detected, the Service may temporarily restrict account access until ownership of the address is confirmed, and may permanently block the account without recovery for repeated attempts to use someone else's address.2.12. For repeated violations of the exchange procedure by the same user, the time needed to process an order may be extended up to 2 months, and the Service may refuse further service to that user.2.13. Repeatedly creating yellow-mode orders without subsequent payment, or systematically using the rate-fixing feature to cherry-pick only orders that turn out favorable at payment time, is treated as abuse of the rate-fixing feature. The Service may cancel unpaid orders, restrict the user's access to yellow mode, or suspend service upon detecting signs of automated or systematic abuse.3. Refunds
3.1. If a refund is required, the Service withholds a fee for the services actually rendered; the fee depends on the direction and network of the transfer.3.2. Refunds are made to the details from which the funds were sent. A refund to different details is possible only after an additional security check.3.3. The standard refund processing time is up to 5 business days; cases requiring an AML review or additional verification may take longer.4. Usage Restrictions and Jurisdictions
4.1. The Service may not be used by persons under the age of 18.4.2. Using the Service is only permitted in jurisdictions where this is not prohibited or restricted by local law, including requirements related to the EU Markets in Crypto-Assets Regulation (MiCA) and other national licensing regimes for financial or cryptocurrency services. The user is responsible for independently verifying that using the Service is lawful under the laws of their country of residence; if it is prohibited or restricted there, the Service may not be used.4.3. Users from European Union member states must independently make sure they exchange cryptocurrency through a provider licensed in their place of residence. The Service does not present itself as a substitute for a licensed provider and is not intended for use by EU residents in circumvention of local legal requirements.4.4. The Service may not be used by residents or citizens of states subject to UN, EU, US or other applicable sanctions, or of countries where cryptocurrency circulation is fully prohibited by law.4.5. It is prohibited to use the Service for money laundering, terrorism financing, fraud, or for receiving, sending or exchanging funds obtained illegally.4.6. It is prohibited to provide knowingly false information, use someone else's payment details without the owner's consent, or attempt to bypass the Service's geographic or other restrictions.4.7. Violation of any of the above restrictions is grounds for suspending the order, blocking access and reporting the information to the competent authorities.4.8. It is prohibited to register multiple accounts under the same person for the purpose of obtaining additional referral rewards, to make exchanges through one's own referral link, or to otherwise simulate referral activity. Upon detecting such actions, the Service may cancel accrued referral rewards and block the accounts involved.4.9. The user represents and confirms that using the Service does not violate the laws of their country of citizenship, tax residency, or actual location. Responsibility for using the Service in a jurisdiction where it is restricted or prohibited lies solely with the user.5. Liability
5.1. The yellowchanger.com Service is not liable for losses caused by the user providing incorrect information when creating an order, if the resulting mistake cannot be corrected. If a correction is possible, the yellowchanger.com Service may withhold the funds until the matter is fully resolved.5.2. The yellowchanger.com Service is not liable for the actions of third parties: compromise of the user's mailbox or wallet, phishing sites, or fake bots and resources using the Service's name or design without permission.5.3. The yellowchanger.com Service is not liable for failures or delays caused by problems with third-party payment systems, banks, blockchain networks, or other circumstances beyond the Service's yellowchanger.com reasonable control.5.4. Crediting funds to the recipient may take from a few seconds to five days depending on the payment system's or bank's rules; in practice, over 99% of transfers arrive instantly.5.5. The Service is provided on an "as is" basis. We aim for maximum availability and stability but do not guarantee uninterrupted operation and cannot rule out occasional technical issues.5.6. The Service is not liable for failure to perform its obligations caused by force majeure: strikes, actions of government authorities, natural disasters and other events beyond its reasonable control.5.7. Any claims against the Service must be brought no later than one year from the date the grounds for the claim arose; after this period, the right to bring a claim is deemed waived.5.8. The user acknowledges the risks associated with cryptocurrency volatility and the technical features of blockchain networks and uses the Service entirely at their own risk; the Service is not liable for such risks or their consequences.5.9. Information on the site (rates, articles, statistics) is provided for reference only and should not be the sole basis for decisions — some information may become outdated faster than the page is updated.5.10. The user agrees to compensate the Service for losses arising from their breach of these Rules, wrongful use of the Service, or third-party access to the Service using the user's data.6. Rights of the Service
6.1. The Service may suspend a transaction, withhold the user's funds or recalculate an order if fraudulent or other activity that could cause financial or reputational harm is suspected, pending clarification.6.2. The Service may change limits, fees, the list of supported directions and the terms of these Rules at any time. Changes take effect from the moment they are published on the website.6.3. At the Service's discretion, and where technically necessary, a fiat-direction order may be paid out in several transactions.7. Privacy and Data Processing7.1. We collect the minimum data necessary: an email address for order status notifications (if provided), technical information about the device and IP address, and cookies required for the site to function correctly.7.2. Collected data is used solely to process the order, provide support, comply with AML/KYC requirements and improve the quality of the Service. We do not sell or rent personal data to third parties for commercial purposes.7.3. Data may be disclosed to third parties only where required by law, upon an official request from authorized government bodies, or to prevent fraud and other unlawful activity.7.4. Cookies and similar technologies, including web analytics tools, are used to analyze traffic and improve the site's interface. They can be restricted or disabled in your browser settings.7.5. Personal data is processed on the basis of the user's consent, the need to fulfil the order, or legal requirements (including AML). The Service is not intended for persons under 18; if data belonging to a minor is identified, the order is cancelled and the related data is deleted. Third-party web analytics tools (including first- and third-party cookies) may be used to analyze traffic; you can opt out through your browser settings or the analytics provider's own opt-out tools.7.6. Reviews and feedback about the Service that a user leaves voluntarily may be used by us in marketing materials and on partner platforms (e.g. Trustpilot, BestChange).7.7. The full personal data processing and storage policy is published as a separate page on the site: Privacy Policy.8. AML Policy
Even in these cases, a return to the sender's address is usually possible without full verification.AML checks are part of how we operate. The vast majority of orders are processed fully automatically, with no involvement from the user at all. We screen the sender's address through independent AML analytics providers and only pay attention to transfers with elevated risk — for example, those linked to sanctions lists, darknet platforms, mixers, stolen funds, or terrorism financing. If a transaction's AML risk exceeds 70% or the share of "red" marks exceeds 0.1%, the Service reserves the right to:8.1. temporarily suspend processing of the order for additional review;8.2. request a photo or video of the user holding an identity document (including a selfie with the document);8.3. request a screenshot of the wallet or exchange account the transfer was sent from, or other information about the source of funds;8.4. if signs of unlawful activity are confirmed — restrict access and report the information to financial supervisory and/or law enforcement authorities at the Service's place of registration;8.5. hold the user's funds until the review is complete;8.6. return digital assets to the sender's details or, after a security review confirming the legal origin of the funds, to other agreed details.8.7. By accepting these Terms, you acknowledge and agree to provide full information about the origin of the funds you sent and to confirm the honesty and legality of how those funds were obtained, following the suspension of an order and a corresponding request from the Service.8.8. Crypto assets are subject to high volatility, and the longer a review drags on, the greater the risk that their value will change significantly in either direction (up or down). If a review cannot be completed within the standard period (28 days) because the client has not provided the requested documents, the Service reserves the right to convert the relevant amount into a stable equivalent (stablecoin/fiat) at the rate in effect at the time of conversion, in order to lock in the value of the client's funds and protect them from further rate fluctuations until the review is complete.8.9. The Service's risk model assigns the sending address an AML risk score from 0 to 100% — the same measure referenced in the introduction to this section. Orders where the sending address's AML risk does not exceed 70% and the share of "red" address marks does not exceed 0.1% (the vast majority of exchanges) are processed automatically, without additional review. If either threshold is exceeded, the procedure described in items 8.1–8.8 of this policy is triggered.8.10. If a review is needed, the Service may request one or more documents: a photo or scan of an identity document (passport, ID card or driving licence); a selfie holding that document; a screenshot of the exchange or wallet account confirming ownership of the sending address; and, where necessary, a document or transaction history screenshot confirming the source of the transferred funds.8.11. Before sending a transfer, a user may independently check their wallet address using BestChange's public AML-check tool — this can be done at any time, before or after the transfer. Sources and lists used by that tool are considered valid for the Service's risk model, including the Chainalysis OFAC Sanctions List and other sanctions lists consistent with FATF recommendations and OFAC requirements. This check is optional and does not replace the check the Service performs when funds are received, but it reduces the risk of an order being suspended.9. Intellectual Property
9.1. The Service's name, logo, design, texts and other elements are intellectual property and may not be used for commercial purposes without written permission; personal, non-commercial use only is allowed.9.2. The Service is not responsible for third-party resources copying its name, design or domain, or using similar branding for fraudulent purposes.10. Final Provisions
10.1. These Terms constitute the entire agreement between the user and the Service regarding its use and supersede any prior arrangements on the subject.10.2. The user is solely responsible for fulfilling any tax obligations related to using the Service, in accordance with the laws of their jurisdiction.10.3. Technical support requests are accepted by email at support@yellowchanger.com, through the Telegram support bot listed on the website, or through the support widget on the website.10.4. For legal matters and official requests, please contact law@yellowchanger.com.